Contact Us & FAQ

How can I book and pay my tour?
You can book your tour on our website, where you will be asked to chose the date and the type of your tour. You will receive a confirmation email. In order to secure your tour, you will be asked an initial prepayment of 20 euro per person, while the final payment (cash or credit card) will be finalized at the RVE premises.

Can I cancel my reservation?
Yes you can but please bear in mind that we will keep your deposit as prepayment penalty.

What happens in case of bad weather?
If the tour is cancelled due to the weather conditions, you will be notified within one hour before the scheduled departure time, and you will be fully refunded of your prepayment deposit.  Please note that you will be notified via e-mail, so you are kindly asked to pay attention before the tour, or we will not be able to contact you. Shouldn’t you don’t receive any notification from RVE, you are kindly required to show up at the RVE premises as scheduled.

At what time does the tour start?
The beginning of the every Real Venetian Experience tour is subjected to seasonal variation. You can check our departure time just trying to book a tour on our booking page . Please note that different hours can be negotiated according to the clients’ needs.

How should I dress for the tour?
As climate conditions may change according to the season, we suggest you to bring t-shirt, shorts and flip flops in the summertime and to dress up with a fleece and a parka in the cooler months.

How can I reach the RVE premises?
Directions are clearly explained on Google Maps, please make sure you digit “Real Venetian Experience” on your browser and you will easily find our meeting point.

What do I see during the tour?
The itinerary will be designed by the instructor in order to match the needs of the clients while taking into account the weather conditions.

Can minors take part to the tours?
The main goal of RVE is ensure a safe guided tour to its clients. Kids can take part to the tour, but can only sharing a boat with their parents or the instructors

Are the tours private?
Normally a tour allows up to six people to experience Venice by this unique perspective. As a consequence, you might share this experience with other clients in order to achieve the minimum number of six participants.

Do the instructors speak English?
Yes, all of our instructors speak English.